POSITION SUMMARY:

Responsible for collecting outstanding Retail and CE amounts as assigned, making collection calls to customers for payment on past due invoices and resolve customer disputes with the help of sales. Prepare A/R aging report daily, release orders according to the credit limit and follow-up on issues on customer accounts. Work as a team with China to keep the reconciliation of accounts up to date. Any additional task assigned by manager or vice president.

RESPONSIBILITIES:

• Authorize credit on current assigned account orders, reviewing and releasing orders based on company guidelines
• Collect from assigned customers by phone contact, email, letter or fax, documenting all contact
• Follow-up on anticipated and/or promised payments and documenting all actions
• Ensure that assigned accounts are maintained within authorized credit limits
• If warranted, expedite resolution of claims, process requests for adjustments
• Review chronically delinquent amounts 30 days from invoice date (based on terms) with the Credit Manager for appropriate action
• Perform account reconciliation on a timely basis. This includes working with respective customer to resolve any disputed issues
• Maintain open communication with sales and alert them with any potential issues arising from slow payment and/or wrongful deductions
• Overall, responsibility for assigned accounts
• Any additional, related functions as assigned by the department manager or vice president as deemed necessary
• Work in a safe manner. Be conscious at all times, of safety on the job, by adhering to the established health and safety measures and practices of the company. Report workplace hazards and any violations of the relevant legislation of the employer.
  

QUALIFICATIONS:

• Post-secondary College/University degree/diploma in a business or administration discipline and/or recognized Canadian Credit Institute courses and/or completion thereof
• 2-4 years related experience in a similar capacity preferably in the high technology or computer distribution field
• Exceptional attention to detail
• Able to do calculations such as discounts, interest, commissions, percentages etc.
• Able to effectively present information to customers, clients and other employees
• Strong negotiation skills
• Above average problem-solving, communication, organizational, and time management skills
• Willingness and ability to multi-task and be flexible in a fast-paced environment
• Proficiency with MS Outlook, Word and advanced Excel (i.e. creating and formatting reports and spreadsheets)
• Capable of lifting and moving up to ten pounds (i.e. thick files, carton of files)
• Hours: 9:00am to 6:00pm Monday - Friday
  

NOTE: This job description in no way states or implies that these are the only duties to be performed by the Associate. S/He will be required to follow any additional instructions deemed appropriate by the Manager.

How to apply for this position:

a) Email your resume to SYNNEX Recruiting at: resumes@synnex.com and include the position you're applying for in the subject line,

or

b) Fax your resume to SYNNEX Recruiting at 519-821-6708 and include the position you're applying for in the cover page subject title.