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Return Merchandise Authorization (RMA)

Return product for credit or replacement.

If you have a product you need to return, for credit on your account, or for replacement, there are several ways to do so:

  • On the web (fastest) : log into our EC Express online ordering system and use the eRMA tool.
  • On the phone: call 1-800-265-7212 and selection option 5 to speak to a customer service representative.
  • By email: cshelpca@synnex.com
  • Download our RMA & Service Request Form

Shipping Instructions: Authorized returns must be shipped "pre-paid" to the following location:

107 Woodlawn Road West, Dock 1
Guelph, ON N1H 1B4

Shipping Label Sample

SYNNEX Canada Limited
Attention: RMA Receiving Dept.
107 Woodlawn Road West, Dock 1
Guelph ON, N1H 1B4
RMA #: 504xxxx
No. of Boxes: 1 of 3