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SYNNEX Licensing Advantage - 416-243-2166, option 4, or 877-902-1827 opt 4 |
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| Vendor |
License Fulfillment |
Turnaround
Time
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Media |
Reorders
Maintenance |
| ADOBE |
Adobe emails instructions to end user for web access to license
& couriers media to end user. Synnex emails a copy of certificate to reseller |
1 day for licenses
& electronic media 3-4 days for media |
Order with licenses. |
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| CA |
CA emails certificate and ships media to reseller or end user* |
2 - 3 days |
Automatically shipped by CA for each initial order. |
Provide the OLP/GLP license
number. |
| COREL |
Corel emails certificate and ships media to reseller or end user* |
2 days for licenses
4-6 days for media |
Physical media must be ordered with licenses. It has the serial number. |
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| FILEMAKER |
Filemaker emails instructions to end user for downloading the certificate and the software. |
2 - 3 days. |
If a CD is required, place on same order as licenses. |
Provide the Filemaker contract number |
| IBM SOFTWARE |
Certificates are emailed by IBM to the end user. All orders must include IBM end user site & agreement #s and reseller site number (exception, PA-X orders require reseller number only) |
5 days |
Most end users download the software. |
Provide reseller site # and
end user site and agreements #s |
| MICROSOFT |
SYNNEX emails confirmation to reseller (if the order is a drop ship we email both end user and reseller.) |
1 day |
Software may be downloaded |
Provide authorization number
(except for MSDN/Technet) Software Assurance renewals should not have an authorization number. |
| NOVELL |
Novell emails the licenses and electronic media to the end user
(reseller is eligible for Silver pricing) |
5 - 7 days |
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MLA Agreements orders require
Novell Quote # |
| QUARK |
Quark emails certificate to the end user and reseller. |
2 - 3 days |
Media stocked in SYNNEX warehouse. |
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| RED HAT |
Red Hat emails the subscription information to the end user
All orders must include the end user's Red Hat login or account number |
1 - 2 days |
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Provide end user's login or account # |
| SAGE SOFTWARE |
Sage emails certificate to end user and couriers media to end user
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2 - 3
days |
Place on same order as licenses |
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| SYMANTEC |
Symantec emails certificate to reseller and the end user. |
2-3 days |
Media stocked in SYNNEX warehouse.
Downloads available |
For maintenance renewal provide certificate # or SAN # |
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* vendor will ship to reseller or end user as indicated in your shipping instructions |
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| Notes: |
NO PO boxes, always get a street address |
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End user contact must be a first and last name, no titles |
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ALWAYS provide the end-user's email address - a group email address is acceptable |
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