| All end user info must be input on the SWL page on the end user tab in Webquote. The physical address (no PO boxes), full contact name and end user email address are needed. |
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| Microsoft |
| All orders must meet the minimum quantities unless an active Authorization number is supplied. The auth number will be formated 12345678ZZS1010. The last 4 digits refer to the authorization expiry, year month. The auth number is placed in the Auth# field on SWL page (end user). |
| There are no upgrades in Microsoft licensing except for the desktop OS, Windows Pro 7. |
| Software Assurance (SA) allows the customer to receive any new versions of the software provided it is released during the 2 year SA agreement. |
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| Symantec |
| Renewal orders need the Renewal ID # or the Certificate number placed in the Renewal Quote # field in SWL page. Numbers only. |
| Charity orders (using Edu part numbers) need the Charitable Registration Number placed in the Reorder Auth # field in SWL |
| Rewards orders require the SAN (Symantec Agreement Number) placed in the Reorder Auth field in SWL. |
| Renewals have a 90 day window before the expiry and 90 days after. If placed beyond the 90 days a version upgrade will need to be ordered. |
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| Computer Associates |
| Media is sent automatically to the end user with the initial order. |
| License confirmations are sent to the end user and not the reseller. |
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| Quark |
| Media is sent automatically to the end user with the initial order. |
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